Frequently Asked Questions
- How can I place an order?
All orders are placed through our website. Simply add the item(s) you would like to purchase to your shopping cart. Click “Check Out” and follow the steps to complete your order.
- What credit cards are accepted?
We accept all major credit cards, including Visa, Master Card, Discover, and American Express.
- What are your available shipping methods?
Standard Shipping is sent via UPS Ground or FedEx Home Delivery. Rush Shipping is sent via UPS Second Day Air or UPS Next Day Air Saver depending on geographic location. All orders with free shipping are sent via Standard Shipping.
- I am tax exempt. How do I avoid paying sales tax on my order?
Please email Customer Service a copy of your tax exempt certificate after placing you order. We will refund you the amount charged for sales tax.
- Can multiple discount codes be used during checkout?
We love a good coupon, but unfortunately offers cannot be combined. Only one promotional offer can be applied per order and must be redeemed at checkout, so be sure to apply the deal with the best offer!. Discounts cannot be redeemed or adjusted after an order has been submitted.
- What if the item I need is out of stock?
Please email us at firstname.lastname@example.org with the product link and part number. We will let you know when we anticipate the item becoming available. Our available inventory is updated 5 days a week, so we only offer items that can ship within 1-2 business days.
- What products do not qualify for return?
Due to the nature of safety products, select items cannot be returned. Please visit our return policy for the most up-to-date policy.
- What is Safety Grip?
Safety grip is a peened finish on stainless steel grab bars that makes them easier to hold on to, especially if your hands or the bar are wet.
- What is the Americans with Disabilities Act?
The Americans with Disabilities Act (ADA) is a civil rights law that prohibits discrimination against individuals with disabilities. It is intended to ensure that people with disabilities have equal rights and opportunities as everyone else. For more information, please visit www.ADA.gov.
- Can towel bars be used as safety grab bars?
No! Towel bars are designed to be decorative and cannot support significant. Grab bars that are designed, tested, and installed to be safety bars should be used as grab bars.
- How do I clean dirt or debris off a stainless steel grab bar?
Use a gentle soap, vinegar, or stainless steel cleaning agent with a cloth. Clean the surface by going with the "grain" of the material. If necessary, a non-abrasive scrub brush can be used, but avoid using harsh chemicals or abrasive cleaning products or pads as these may damage the finish.
- What is the difference between the Almond and Bisque colors?
Almond has a very slight yellowish hue, while Bisque is slightly paler.
- What is "anodized" aluminum and why is it superior?
Anodizing is a process that creates a scratch- and corrosion-resistant coating on aluminum alloy. During the process, the aluminum is submerged in a special bath and an electric current is passed through it. A layer of aluminum oxide, which can be tinted to produce different colors and which enhances the metallic look of the aluminum, builds on the surface. The oxide layer is much stronger than the aluminum itself, and also stronger and bonded more permanently to the metal than virtually any paint. Durability of the anodized finish is directly related to the coating's thickness. Promenaid railings have an 18 micron anodized layer, the thickest commercial grade equivalent to the finish of high quality aluminum doors and windows.
- Can I install a grab bars into a fiberglass bathtub or shower enclosure?
Yes! By installing a Solid Mount system first, installation of a grab bar into a fiberglass enclosure will be secure and safe.
- At what height should a grab bar be installed?
The ADA's accessibility standards include specific height requirements for the installation of grab bars. Links to the applicable standards are provided below. Other requirements may also be applicable in your jurisdiction.
For toilets (water closets not in a stall): 33”-36” off of the finished floor (ADA Section 4.16)
For toilets (inside a stall): 33”- 36” off of the finished floor (ADA Section 4.17)
For bath tubs: 3 grab bars are required, two on the back wall (one 9” above the rim of the tub, the other 33” -36” above the finished floor) and the third at the head of the tub (ADA Section 4.20)
For shower stalls: either 2 or 3 grab bars are required, 33” – 36” from the floor of the shower stall. (ADA Section 4.21). The number of grab bars required in a shower stall is dependent on the size of the shower stall.
- How do I install a grab bar?
Here is step-by-step overview of grab bar installation. If you are uncomfortable with any steps of grab bar installation, consult or hire a qualified professional to complete the project. A grab bar is only safe if installed correctly.