High Quality Grab Bars, Faucets, Bathroom Safety Products and Kitchen Accessories
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Customer Service

The #GRABDASHBAR Support Team can be reached Monday thru Friday excluding holidays between 9:00AM - 4:00PM EST at 1-877-643-8468


Shipping

#GRABDASHBAR values your business and will confirm all orders within 24 hours Monday thru Friday excluding holidays.

All Standard orders ship within 1 business day from confirmation unless otherwise specified. In many cases, orders placed before 12:00 PM EST will ship the same day.

 

Please reference the shipping map below for standard transit times:

 Time in Transit

RUSH SHIPPING

All orders opting for Rush Shipping will go UPS 3 Day Select.

FREE SHIPPING

Free Shipping is available on orders over $89.00 addressed within the Contiguous United States.

Military Shipping Discount

At #GRABDASHBAR we support our troops! Any orders shipping to a APO/FPO/DPO address receives FREE SHIPPING on any order.

Shipping Outside the U.S.

We can ship to anywhere in the world; EXCEPT nations sanctioned by US Department of the Treasury, in accordance with our C-TPAT security program.

For orders outside the U.S. however we request you e-mail us at sales[at]grab-bar.com or call 1-877-643-8468 to complete your order. 

Returns

Satisfaction is always guaranteed, if for any reason you are not happy with a product within 30 days of purchase please contact us for a Return Goods Authorization number and a full refund.

Product tagged with limited availability is available for return only in cases of defective product, please call for an RGA and include all packaging.

To return your product, you should mail your product to: 1170 Main Street Newington Connecticut US 06111

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Buyers Remorse:

A 15% restocking fee will be applied for buyers remorse when applicable. 

 

Non-returnable items:

Gift cards

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@grab-bar.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@grab-bar.com and send your item to: 1170 Main Street Newington Connecticut US 06111.

Promotional Offers

At #GRABDASHBAR we will run various promotional opportunities on products and solutions. We call them #DASHDEALS, be sure to follow us on twitter, facebook, or create an account on our site to stay informed. You can only use 1 deal per order. Offers can not be combined.